Privacy & POPIA Policy

1. Information We Collect

When you create an account, place an order, or contact us, we may collect your name, email address, phone number, delivery address, and payment details. We do not store full card numbers — payments are processed securely by our payment providers (PayFast and Ozow).

2. How We Use Your Information

• To process and deliver your orders.
• To communicate with you about your order and our services.
• To provide order confirmations and tracking updates.
• To improve our products, website, and customer experience.
• With your consent, to send you marketing about new collections and offers.

3. POPIA Compliance

Nisshe complies with the Protection of Personal Information Act (POPIA) of South Africa. We act as the responsible party for the personal information we hold and process it lawfully, fairly, and transparently, only for the purposes described in this policy.

4. Sharing Your Information

We only share your information with third parties where necessary to fulfil your order — for example courier companies for delivery and payment providers for transaction processing. We never sell your personal information.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment information is encrypted and handled by PCI-compliant providers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described here, or as required by South African law (including tax and accounting record-keeping).

7. Your Rights

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal requirements.
• Opt out of marketing communications at any time.
• Withdraw consent for processing where consent was the basis.

8. Cookies

We use cookies and similar technologies to keep your shopping cart, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.

9. Changes to This Policy

We may update this Privacy / POPIA Policy from time to time. We will notify you of significant changes where required by law.

10. Contacting Us

If you have any questions about this policy or wish to exercise your rights under POPIA, please contact us at info@shopnisshe.com or +27 69 999 9776.